Box Status

Login Issue, MFA code not being sent and MFA app not working

Répondu
S’abonner
New post
Nathan Shin
  • Modifié

I have a client that I have shared a folder with, however my client is unable to access the shared folder as he is blocked by a prompt for an MFA code. Client mentioned that there is no code that gets sent to his email and the MFA app does not work either. Is there any way to resolve this or possibly remove MFA for my client in order to log in?

0

Commentaires

1 commentaire

Date Votes
  • Rona

    Hi Nathan, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.