Box Status

Error linking emails and cannot open support request

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Rui Carlos Pinto Ferreira

Hi all, 

I was trying to link an additional email to my account however whenever I try to do so I get an error. I had to remove the email because I never got the confirmation email so I'm trying to add it again but I'm unable to. 

For whatever reason I'm also unable to open a ticket to have this email added. Any tips I can follow to try and get this working? 

Thank you. 

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Commentaires

1 commentaire

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  • Rona
    • Modifié

    Hi Rui, 

    Welcome to Box Community and glad to assist!

    You mentioned there was an error when you added a secondary email to your account.

    Can you attach a screenshot to get a closer look? 

    We'd love to further assist! 

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