Box Status

Unable to receive email to reset password

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Ana Aldecoa

Hi Team! 

We have a co-worker who is trying to reset her BOX password but is not able to receive the reset password email. She has checked her spam/junk folders - it is not there. We did the basic troubleshooting advised on your help posts but to no avail. 

Can someone please help us? 

Many Thanks, 

Ana

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  • Rona

    Hi Ana, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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