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File System ls Not Supported by Box Sync

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Jack Huang

I set the Box sync path on an external hard drive, but after some time, I receive a prompt saying "Your File System is Not Supported by Box Sync," and I'm unable to open it again. I have to reinstall Box sync and reset it, and this keeps happening repeatedly.

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  • Rona

    Hi Jack, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. If you have additional concern/clarifications, please let us know in the forum. 

    We'd love to further assist! 

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