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How recover a shared box note not in trash dir?

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Lei Pan

I have a shared folder with a few files. Just found out one of them is gone, and can't be found in my trash dir. How to check the history of this file and recover it? 

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  • Rona

    Hi Lei,

    Welcome to Box Community and glad to assist!

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team.

    Thanks for posting! 

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