Box Status

File disappeared

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Tracey Bollier

4 of us have been working on a few shared files. Yesterday one simply disappeared. No trace of it. As it is a new version of an older file in the folder, there is no version history to trace. It is not in Trash or showing as a deleted file or in Recent. I haven't found it saved locally nor did I (or my colleagues) delete it. It has A LOT of joint work in it from the last 5 weeks. Any way to trace/recover it?!

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  • Rona

    Hi Tracey, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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