Missing Folders

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Box User

• 18 septembre 2024 22:10

I am missing 2 crucial folders. They're not showing up online or Box Sync.  HELP! 

Ever since I upgraded my account a few days ago I've received several messages saying that files were unable to be synced. 

I've never had a problem with Box until now.  I'm regretting the upgrade to my account because nothing was wrong before I did it. 

I searched trash on Box and my laptop, along with every folder that's still showing up on Box but still can't find them. 

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• 

  Rona

  • 19 septembre 2024 19:09

  Hi Elizabeth, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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