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I can't see my file after upgrading

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Salvatore Esposito

Please help me! Last Friday I upgraded my account from basic to personal pro but now I can see only my folder and I can't see my file. If I try to download one folder, box download only a folder and not my file!! Please!

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  • Rona

    Hi Salvatore, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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