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Can I recover data of an expired paid account by re-subscribing?

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Tomona Ichihara
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I had a paid account to share data in my company, but I forgot to renew the subscription. Now my subscription seems expired (for less than 30 days), and when I open the Box on brouser or on the Explorer of Windows, all data I have saved are gone.

Can I recover all data if I re-subscribe as soon as possible?

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  • Rona

    Hi Tomona, 

    Welcome to Box Community and glad to assist!

    If you have questions regarding your renewal, please reach out to our billing team via billing@box.com. 

    Thanks for posting!

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