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After updating my plan, I lost all my files and folders after upgrading my plan to business plus

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I updated my plan from free to business plus 6 days ago. now I lost all my data. I saw some comments say we can access after 24hours, but still I cannot.
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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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