Box Status

Deactivated User

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Khee Leng Sim

One of our producers is trying to add an external user to a folder. When she tries to add the persons email address, you get the message that the user is deactivated and cannot collaborate.  How can we add this person to collaborate on a folder?

Error message "Cannot add deactivated users to collaborate"

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  • Rona

    Hi Khee, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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