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2 Factor authentication reset

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Irina Karagineva

Hello I have an issue where free user, needs to exchange files with Box enterprise account. He had to change his mobile phone and cant any longer use the 2 factor authentication. There is no option to reset it or turn off the setting. 
please help!

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  • Ann

    Hi Irana,

    Welcome to Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

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