Reset 2FA

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Box User

• 10 octobre 2024 15:18

My colleague recently migrated to a new phone and no longer has access to the authenticator app. We need to reset 2FA for her, preferably to SMS.

 

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  Rona

  • 10 octobre 2024 20:46

  Hi there, 

  Welcome to Box Community and glad to assist! 

  To help the affected user with her 2FA, we encourage her to open her own ticket via this support link. 

  We'd love to further assist! 

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