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Locked out of Box due to lost Authenticator 2FA access

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Gabi Salomon-Small

Hello,

 

After changing my Box password I am unable to log in because I don't have back-up codes and it is not showing up in my authenticator app. This is time-sensitive, please advise. Thanks

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  • Rona

    Hi Gabi, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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