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Unable to change from business to individual account

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Derrick Yu

Accidently created a business account and now I can't use my email for an individual account. How do I downgrade or completely delete the business account? It's only letting me deactivate, which still blocks the email.

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  • Rona

    Hi Derrick, 

    Welcome to Box Community and glad to assist!

    To address your concern, it's best if you could contact our Cancellation team directly by emailing cancel@box.com or open a new ticket via Box Support. 

    Thanks for posting!

     

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