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Transfered content is not available

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Sandra Hernández Angeles

Hi Team

The last Monday we transfer all content from an account (XXXX@tortugaresorts.com.mx) to (XXXX@rodina.com.mx) this process has made by the admin account from the Box Console. But the files that was added to the folder “user as files and folders” is appearing as empty.

Yesterday when we try to check the status appear as transferring, but today still appearing as empty.

Now, the account transfered XXXX@tortugaresorts.com.mx has been deleted after the transfer process, how we can recover it?

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  • Rona

    Hi Sandra, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Sandra Hernández Angeles

    Hi Rona

    I´m grateful for your kind help, thanks a lot for your quickly answer.

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