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All files, except the shared folders, have disapperead. The storage shows no memory being used.

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Kshiteej Deshmukh
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All my files in the Box folder (app and web) have disappered suddenly and they are not it trash. Please let me know how I can retrieve them. 

I have tried logging out and checking several times by refreshing folders. Nothing seems to work. 

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  • Rona

    Hi Kshiteej,

    Welcome to Box Community and glad to assist!

    It shows that you have a designated team that works with Box Product Support. For immediate assistance, you should contact your internal helpdesk team.

    Thanks for posting! 

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