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Password reset but the case of the e-mail address had not be used

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EIICHI IWATA
When I logged in with the email address I previously used, I was prompted to reset the password due to its expiration, and I was asked to provide an email address for the reset procedure. However, since that email address is no longer active, I did not receive the reset email even after entering a different email address. Could you please advise on how I can access the files on Box with the email address I previously used in this situation?
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  • Ann

    Hi Eiichi,

    Welcome to Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

    Best,
    Ann

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