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Next renovation is 30 days but have not the invoice or any notification

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Hi,

Next renovation is in 30 days but i have not received any advise for payment or the invoice. 

I added two emails to receive notifications but i have not received anything from box.

Could you help us to activate the notifications and how to proceed to pay the renovation please?

Thank you,

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  • Ann

    Hi there,

    Welcome to Box Community!

    To assist you with your payment or invoice notice, please contact our billing team directly at billing@box.com.

    Thanks for posting! 

    Best,
    Ann

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