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Box Status

All seats full (3) but only one managed user

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Eric Bahr

Just upgraded to Business (3) seat minimum.  Was billed for three seats but the dashboard only shows one managed user (me) .  But it says all 3 seats are full and when I try to add the other two folks I need, the site is trying to bill me for them again.

Help!

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  • Ann

    Hi Eric,

    Welcome to Box Community!

    To assist you with your payment/seats issue, please contact our billing team directly at billing@box.com.

    Thanks for posting! 

    Best,
    Ann

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