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Transfer user to new Enterprise account

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Richard Wilson

Hi, 

we've just set up our enterprise account and i have one user i can't set up. I get the message 'email already used in a box account but not associated with an enterprise’ 

How do i move that user to our enterprise?

Thanks in advance

Rich

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  • Rona

    Hi Rich, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please let us know if you have questions. 

    We'd love to further assist! 

    -1
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