Box Status

Trouble changing/linking email

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DaVinci Admin

Hi,

Last week a user requested we utilize firstname@domain.com for their box account, which was created as firstnameX@domain.com
I found firstname@domain.com had been created as a personal account, we signed in and requested account deletion.
When I sign in as the user and try to link firstname@domain.com in editing account Profile, I get the same error I encountered last week, indicating that email is still associated with a different box account.

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  • DaVinci Admin

    Happy to provide details if this can get turned into a Support Ticket, thanks!

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  • Rona

    Hi there,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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