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Box Status

Box upgrades just do not work

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Kevin Turner

Tried several times to upgrade from basic user. System says no more information is needed and points at support... Support offers no support apart from looking in the community pages... Where other people have the same problem and the same solution is offered.

It would appear to be a closed loop of failure. I like the tool, but the admin is appalling.

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  • Rona

    Hi Kevin, 

    Welcome to Box Community and glad to assist!

    To assist with your Box upgrade, please reach out to our Sales team and use our Live Chat function through box.com/pricing. 

    Thanks for posting!

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