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disable MFA (atuhenticator) because changed the phone

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bayu tri anggoro

Hi Box.com admin,

 

Excuse me, may I request your assistance? My name is Bayu, an IT staff at Suzuki Indonesia. One of our users is asking for help to access their Box.com account. After checking their account on Box.com, I found out that an Authenticator code is required after logging in to proceed. However, according to the user, they have changed their phone where the authenticator app was located. I would like to request your assistance to disable the Authenticator setting for our user's account on Box.com.

The email account: <personal information-redacted>

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  • Rona

    Hi Bayu, 

    Welcome to Box Community and glad to assist! 

    Since it's a log in issue, We recommend that the affected user contact Box Support and open a ticket.

    We'd love to further assist! 

     

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