Box Status

Box error on startup

Répondu
S’abonner
New post
Box User

Box drive does not load anymore, with the following error:

Traceback (most recent call last):
  File "box\app\bfd_main.py", line 18, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "box\patch\win32timezone_patch.py", line 12, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "win32timezone.py", line 244, in <module>
ImportError: DLL load failed while importing win32api: The specified module could not be found.

0

Commentaires

6 commentaires

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Kindly confirm your Operating System and Box version as we continue to investigate on this error. 

    We'd love to further assist! 

    0
    Actions pour les commentaires Permalien
  • Box User

    Windows 10, box version 2.42.212

    I've been using Box for quite a while, and suddenly this started happening.  I've noticed several others are having the same issue.

    0
    Actions pour les commentaires Permalien
  • Box User

    Windows 10 version 22H2

    The most recent updates were:
    KB5048292
    KB5046613
    KB5046542
    KB5048239  

    0
    Actions pour les commentaires Permalien
  • Box User

    In case this helps, I found the win32api.pyd file in C:\Program Files\Box\Box.  Last date modified 11/16/2024.

    0
    Actions pour les commentaires Permalien
  • Box User

    I also ran sfc /scannow, and it found no integrity violations

    \

    0
    Actions pour les commentaires Permalien
  • Box User

    Interesting that this is marked "answered" with no real answer.

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.