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Box Android App Issue

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Fred Nabati
On a Android Samsung s24+ Every time I open the box app it quits again I have tried everything and researched all the various Solutions none of them work. I am using box.com through the Chrome browser versus the app because the app will not work I had to actually uninstall it in order to be able to login via the Chrome browser. I've tried the following resolution methods: 1. Clearing the cash and re-logging in 2. Uninstall , reboot , reinstall 3. Clearing data Nothing works I can't get box app to setup quitting
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  • Rona

    Hi Fred, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Fred Hurwitz

    I have the same issue on a new Android tablet. Please provide guidance on how to resolve this.

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  • Fred Nabati

    Fred Hurwitz -- I got it to eventually work.

    I uninstalled

    Rebooted

    Then did a clean install

    Then rebooted again

    Then signed in

    and then it finally worked.

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  • Fred Hurwitz

    Thank you.  I tired that procedure but still the app closes right away.  I am unable to get to sign in.

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