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can't upgrade to business plus account

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KWAN CHI KEUNG

 I can't upgrade to business plus account, when i complete all the information and click on "upgrade", show me the next error

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

What should I do now?

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  • Rona

    Hi there,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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