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Editor's Access Doesn't Work

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Maria Kim

Hello - I gave an editor's access to the recipients, and they said they can't access the file and received the following message: This shared file or link has been removed or is unavailable to you. When I changed the access level to co-owner, it worked. It happened a couple of times before. Any recommendations to fix this issue?

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  • Rona

    Hi Maria, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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