Box Status

Lost files

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Vince Darley

I just logged into Box, and an entire folder of files from May this year seem to have vanished. I have no idea what happened to them, nor indeed if others have gone too. Could someone contact me to help recover them (and ascertain whether more have gone too)?

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Commentaires

3 commentaires

Date Votes
  • Christine Tupe

    Same here. I lost multiple files and folders that I have shared with other people.

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  • ruchikosh

    There could be many reasons if you are unable to find a file on box:

    1. They were accidently moved to a different folder. This can be found by running reports from Admin console.

    2. They were accidently deleted. It should be available in owners trash.

    3. If at all these files were synced from Box Sync or Drive but they never actually synched to box because of issues, in such case there are chances that the files are lost as they never made it to box.

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  • Box User

    I did not move or delete files. They had been there for years. Now suddenly gone.

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