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Cannot see my content on box.com!

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Suddha Ray
  • Modifié

Hi,

Just a few moments back, to my utter surprise, I am not able to see any of my files and folders I had on my box.com account (for years now).

In my Box account settings, it shows I have used up ~40 GB, which is correct, then why am I not able to access these files and folders?

My account email is [personal information--redacted].

Please help. 

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  • Suddha Ray
    • Modifié

    To add more information, I was on the free plan all these years. When I login I see more options like Enterprise, Relay, Developer etc. which I don't intend to use. 

    Please help me regain access to all my content on box.com. Hoping its just an access issue and files have not been deleted!

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  • Suddha Ray
    • Modifié

    Surprisingly, I see my account type is now Developer which was not the case before this access issue occurred.

    Can I please request you to open a case with Box Support to get this resolved so that I can switch back to my original account type (regular, free) and be able to access all my files and folders?

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  • France

    Hi Suddha, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

    Thanks for your patience!

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  • Suddha Ray

    Thank you for the help.

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