Not able to access files

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4 commentaires

  • France

    Hi Matt, 

    Welcome to the Box Community! 

    This would be something our Billing team can investigate with you and may require specific account information.  

    It seems you already have an open ticket for this issue with our Billing department, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes.

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  • Box User

    Seems inexcusable that BOX would do this to their customers.

     

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  • Elyssa Street

    please help

    i cannot access any files - i have paid all of my bills on time.  i need all my records, several years worth for court, please restore...i have removed 6 people from my account.

    please help 

    my cell is 239771-3970

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  • Elyssa Street

    i am single mother with no business going through divorce...those files are my life...please restore

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