Can't upgrade plan from Individual to Personal Pro

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BMS Factory

• 7 octobre 2020 15:06

I've selected Personal Pro and selected the annual plan. I've also filled out payment details but when I clicked 'Complete Upgrade' it shows an error.

 

"There was an error processing your request. Please double check that all fields are correctly filled out and try again later or contact us so that we can assist you."

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• 

  France

  • 7 octobre 2020 21:34

  Hi there, 

  Welcome to the Box Community!

  I've created a ticket for you and one of our billing representative will reach out to you to help address the issue you encounter here and help with your upgrade.

  Please check your email for details.

  Thanks again for your post!

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