User not receiving confirmation email
I have a user not getting her confirmation email to activate her account. I've looked in our O365 Exchange message tracking and there's nothing there. Any help would be great.
-
Commentaire officiel
Hi Danny,
Welcome to the Box Community!
Have you checked out this help article on Troubleshooting Issues with Email Notifications?
There are a few things you'll want to check here, your user's junk/ spam folders, your user's email settings, firewall or virus scan which could be blocking the email notifications from Box.
Or her email could be on suppression list:
- Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Please open a case with the support team here to check the affected email address(es).
Hope that helps!
Actions pour les commentaires -
Hi there,
I've tried all of the above to both my personal gmail account and the official Outlook email address my client has given me and I never receive a confirmation email. My official email from the client was included in their list of people who can access their Box account. All I keep getting is "Email Confirmation Sent" pages but never actually receive the email.
Please help!
Vous devez vous connecter pour laisser un commentaire.
Commentaires
5 commentaires