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Forget user ID and can not sign in

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Wei-chuan Wu
I registered my name, email, password as new customer, but did not respond to the verification of email (I thought I finished the registration). Now I can not sign in. When I tried to do the new customer again, it shows "email exist"
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Date Votes
  • France

    Hi Wei, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

    Please check your email for details and updates.

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