Error when transferring file owners (from internal user to external user)

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  • France

    Hi Rachael, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

    Thanks for your patience!

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  • ruchikosh

    Yes, it could be one of the two if not an issue

    1. Space not available in new owners account.

    2. No of files/folders to be transferred fall out of recommended limits.

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