Box Status

Excel documents preview showing up as 1/4 square in box for one user

S’abonner
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CCS_Box_Admin

I have one user who excel files are opening in a small corner see attached. Not happening with any other user? Has anyone experienced this and found a fix?

Thanks

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1 commentaire

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  • France

    Hi Admin, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

    Thanks for your patience!

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