2 Factor Authentication - No SMS code

Hi,

I was invited to a box folder where I have to set up 2 factor authentication. This should be OK and I entered the necessary information with the country set to Germany (+49) and the phone number where the SMS should be sent to. I entered the phone number in both forms:

with a leading 0

and without

unfortunately I am not receiving the necessary SMS security code which should be sent. I try this now since 2 days and it seems that either I input the number in the wrong format (although I tried all format variants) or BOX is experiencing an issue with their SMS delivery service.

Here are my questions:
What is the right number format for the phone number to be used?

Is there an issue with the SMS service?

Who can I contact at Box with this issue?

Thanks for your help :-)

France

24 novembre 2020 20:26

Hi Holger,

Welcome to the Box Community!

This would be something our Box Support team would like to investigate with you and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

Thanks for your patience!

Hemraj

4 janvier 2022 18:34

Hi I am facing same issue, could you please help me fix the problem too...

Unable to receive SMS for authentication code.

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