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Intermittent issues auto saving causing data loss

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Julie Naggatz

We have a shared Excel file with multiple users and periodically the data will disappear from the online version while collaborators are actively editing the document, and the information will have to be re-entered. This is after the users exit the spreadsheet and re-log in to Box and relaunch the Excel spreadsheet.  Our file size is 20.9MB and the corporation has the 32GB limit set. Why is this happening, and it has happened 2 times this week, both in the evening within the window of 7:30p-10:00p Central time. Any insight into this would be greatly appreciated.  

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  • France

    Hi Julie, 

    Welcome to the Box Community!

    To help look into this, I've gone ahead and created a ticket for you so that an agent can work directly with you in investigating this behavior. Please check your email for details and updates.

    Thanks for your patience and active engagement in the forum!
     
    Best, 
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  • Monica Esquivel

    Hello, my company seems to have a similar issue. Is there any guidance for this issue or is a ticket required?

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  • Julie Naggatz

    Hi Monica, our Box Admin had the number of versions limit set at 1000.  We quickly reached that.  When he set it to unlimited, we have not had the issue since.  

     

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