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Box Sync unable to access files/folders

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Tiago Sa

When attempting to run the box sync I get the following error message:

Box Sync is unable to access certain files/folders in your Box Sync folder: -folder name Verify that these files/folders have the right user permission, close all relate applications and restart Box Sync. 

These files/folder indeed do have the right user permission as the user running box sync is co-owner of all the files and folders so not sure why this error is occurring. I have tried restating box sync and my pc but still getting same error 

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  • France

    Hi Tiago, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
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  • Nathan Besonen

    I get this on mac too.  Would  love some help from Box.  I initiated a request via email some time ago.

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