Box Status

Can't upgrade plan from Individual to Box Business

S’abonner
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清水　千秋

I've selected Box Business and selected the Monthly Plan. I've also filled out payment details but when I clicked 'Complete Upgrade' it shows an error.

 

"There was an error processing your request. Please double check that all fields are correctly filled out and try again later or contact us so that we can assist you."

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3 commentaires

Date Votes
  • France

    Hi there, 

    Welcome to the Box Community!

    This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into the issue with your upgrade.
     
    Kindly check your email for details and further updates.
     
    Thanks for your participation in the Community!
     
    Best,
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  • Jose Javier Martinez Gallego

    Hi i have the same problem now

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  • Garnet Miller

    Hi, I have the same problem now, can you have the billing team contact me?

     

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