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Unable to Download Word Documents

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William Bourke

Some users are unable to download word documents from Box.
They are prompted to install Box Tools, when following the prompts they are informed Box Tools are already installed.

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  • Rona

    Hi William, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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