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Email already used in a Box account but not associated with an enterprise

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Claire Tseng

I am not able to add two users within my organization because "Email already used in a Box account but not associated with an enterprise."  How do I fix this problem and add them?

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  • Nate

    You just need to click the save option twice. After your first click, a red banner will appear that indicates failure. Press the save button once more and you'll get the prompt that says "1 user added". Then, the user will receive an email invitation to join the enterprise.

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