Black screen after install

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Infinity Power Partners

• 12 décembre 2024 20:11

I have a Windows machine and installed the Box application. After install, and logging in, the screen turned black. The machine still appears to be running, applications notifying, but I can't access the desktop, file explorer, etc.

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  Rona

  • 12 décembre 2024 21:57

  Hi there,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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