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New managed user can't login (invited as existing Box account)

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Spencer Andrews

Hello,

An intended managed user already had a personal account setup via their work address. Sent the invitation as a managed user, but now they can't login to Box at all. Continuously prompted with "invalid captcha. please try again". Tried different browsers, I disabled 2FA requirement (for both managed and external), disabled 'require strong passwords for collaborators', etc. Any ideas? Thank you

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  • Rona

    Hi Spencer, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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