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Box Status

Issues after upgrading plan

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Nouvelle publication
Hideharu Nakano

After upgrading from Personal Pro to Business, I get the message: Warning: You are using more licenses than you purchased. Please make sure your purchased number of licenses is up to date. It says 17/3 licenses in use. But I don't think I have 16 other licenses in use. Where should I check?

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  • Rona

    Hi Hideharu, 

    Welcome to Box Community and glad to assist!

    To help address your seats/licenses concern, you can contact our Billing team via billing@box.com or create a ticket via support.box.com. 

    Thanks for posting! 

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