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Support To Reset 2FA

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Nguyen Cuong Liem

Hello!

A colleague of mine had the Multi-factor authentication with an authentication app (Microsoft), but as her changed her phone and the Authentication app did not save box access, she can not get the codes to enter. she also forgot the backup codes to reset her app.

my colleague's email address <personal information-redacted>

Please, would you mind to give her any help? Thanks!

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  • Rona
    • Modifié

    Hi Nguyen, 

    Welcome to Box Community and glad to assist! 

    This is a login-specific issue which means additional details will be needed. If you could have the affected user to contact Box Support directly that would be helpful. 

    We'd love to further assist! 

     

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