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Unable to login, stuck at 2FA

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Charuta Kale

Hello,
I got a new laptop as well as a new phone recently. Since then, I am unable to login to my Box account associated with my work email <personal information-redacted>
The 6-digit code that I receive on my authenticator app is claimed to be invalid. I do not have any backup account either. There is no other option to proceed with login. Please help.

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3 commentaires

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  • Victoria Paul
    • Modifié

    I'm sorry to hear you're having trouble logging into your Box account. Here are a few steps you can try:

    1. Check Email Address: Ensure you're using the correct email address associated with your Box account.

    2. Reset Password: If you can't remember your password, try resetting it by visiting Box Password Reset.

     

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  • Rona

    Hi Charuta,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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  • Charuta Kale

    Hello,
    I am still awaiting a resolution. Please help.

    -Charuta

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