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Request to Reduce User Count (Impact of Reactivation)

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Dear Box Support,
I am reaching out regarding the adjustment of user numbers for my Box account (registered email <personal information-redacted>

Recently, I reactivated an account<personal information-redacted> but it appears that the total user count has inadvertently increased, which might impact my current subscription. I would like to request the following adjustments:

  • Current user count: 6
  • Desired user count: 3

To avoid any impact on the next billing cycle, I would greatly appreciate your prompt assistance in addressing this matter.

Thank you for your support.
Best regards,

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    To reduce your licenses, you can reach out to our Cancellation team through email via cancel@box.com.

    Thanks for posting! 

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