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User got new phone and can't get into Box

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Jina Hernandez

Hello, one of our users got a new phone and needs the 2FA which is not her current phone so is unable to get into Box. What steps does she need to take to get this workiing?

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  • Rona

    Hi Jina,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please let us know if you need further assistance. 

    We'd love to further assist!

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