Box Status

PC cannot sync and upload files to cloud

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Phil Sims

My PCs cannot sync and upload files to cloud. My phone seemas to be fine.

When I try to view BOX in a web browser (Chrome and Edge) after inputting account name and password the bowser screen goes white and stays white. It does not connect or populate folder on screen

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  • Rona

    Hi Phil,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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  • Phil Sims

    Thankyou so much! I have had this problem for a long time.....but never raised it with the support team. Using an incognito or private browser works!

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